Customers

Terminology

• Credit and Rebill – Credit and rebill is a process in Workday that allows Cost Center Customer Specialists to correct an invoice that has been paid and to submit a rebill invoice.

Tasks

• Create Customer – This task is used to initiate a customer account by entering the customer’s profile information into Workday.
• Create Customer Invoice – This task is used to create customer invoices in Workday.
• Create Customer Contract – This task allows Cost Center Customer Specialists to create customer contracts, which can then be used to create billing schedules.
• Create Billing Schedule for Customer Contract – This task creates a billing schedule from a customer contract, which can then be used to generate billing installments and invoices.
• Create Request – Cost Center Customer Specialists can use the Create Request task to initiate a Customer Profile Change Request when a customer’s profile needs to be updated.

Reports

• View Customer – Cost Center Customer Specialists can use this report to search for a specific customer.
• Find Billing Schedules – This report allows Cost Center Customer Specialists to search for billing schedules associated with one or more customer contracts.
• Find Customer Contract Lines by Organization – Cost Center Customer Specialists can run this report to access customer contracts for their organization.
• Find Customer Invoice Lines by Organization – Cost Center Customer Specialists can run this report to access customer invoices for their organization.

Tasks

• Record Customer Payment – This task documents in Workday that a customer payment has been received.
• Create Customer Refund – Central Accounts Receivable users can use this task to create customer refunds from on-account payments or customer invoice adjustments.
• Print Dunning Letters – AR Operations Leads can use this task to print dunning letters to remind customers about the status of overdue invoices.
• Write Off Bad Debt – AR Operations Leads can use this task to write off outstanding debt and send it to collections.

Reports

• Receivables Aging Detail Standard Report – This report displays outstanding customer invoices, including the Aging Days, which can be used to identify invoices eligible to be sent to collections.
• RPT 335 RECEIVABLES Customer Invoice Writeoff Report – This report displays completed writeoffs. It should be sent to the state’s collections department on a monthly basis by the AR Operations Lead.